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Welcome to East Highlands Ranch MHOA, The Place to Live in the Inland Empire. We are a community of 2475 residences, including single family homes, condos, and town homes. We have a lot to offer families of all ages.
 
Our amenities include a catch and release Lake, swimming pools, wading pools, spas, tennis courts, a basketball court, walking track, softball field, and numerous walking trails.
 
EHR VISION STATEMENT:
East Highlands Ranch - A safe and beautiful family-friendly community
 
MISSION STATEMENT:
To create a premier community through resident engagement, prudent stewardship of community resources, and positive homeowner experience.
 
Emergency Contacts
EMERGENCY: 911
AFTER HOURS CSO NUMBER: 909-864-3190
24 HOUR GUEST PARKING909-425-3974 or cso@easthighlandsranch.com
EHR ADMINISTRATION OFFICE: 909-864-0215
(open Monday - Friday 9am - 5pm)
 

News
Ranch Response to Covid-19 Updated October, 2020
Posted on Oct 14th, 2020
There has not been an Covid-19 restrictions update for the members posted since July, so here’s where things are at for the Ranch as of October, 2020:
 
POOL AREAS
The Pools have been, and will remain open, from 5 a.m. to 8 p.m. daily.  The following restrictions have been, and will remain, in place until further direction from the County of San Bernardino and the State of California:
 
1.       MUST WEAR FACE COVERING WHEN NOT IN THE POOL
2.       MUST MAINTAIN A 6-FOOT DISTANCE BETWEEN FAMILIES IN AND OUT OF WATER
3.       NO PERSONAL FURNITURE
4.       PLEASE BRING YOUR OWN HAND SANITIZER AND DRINKING WATER
5.       SUGGESTED MAXIMUM 2 PEOPLE IN THE SPA AT A TIME
6.       SUGGESTED MAXIMUM 20 PEOPLE IN THE POOL AT A TIME
7.       POOL IS FOR RESIDENTS ONLY - NO GUESTS AT THIS TIME
 
As of October 1, the heat for the Stonehouse Pool (and Wading Pool) was turned off.  The pool is still open for use, but will not be heated again until May, 2021.  The Stonehouse Spa, and all bodies of water at Ranch Meadows, will continue to be heated year-round.
 
The Ranch, as of June 8, 2020, had retained the services of a specialty cleaning company, ACME Janitorial, to clean both pool environments, including restrooms, frequent touch points and furniture, on a 30-minute rotation, from noon until 8 p.m. weekdays and 8 a.m. to 8 p.m. weekends, with support from our in-house cleaning staff during morning hours.  With the end of the traditional high season for pool usage, as of October 1, those services have been rolled back to one hour per day for each of the two pool campuses, seven days a week.  Again, this service will be supplemented by our in-house cleaning staff on weekdays. 
 
At the direction of the Board, Staff have also added self-administered cleaning stations at each pool area.  New signs have been posted at both pool areas with up-to-date rules, advisements and hours.
 
TENNIS AND PICKLEBALL COURTS
These courts have been open for use for some time now, with the following continuing conditions:
1.       PLAY IS RESTRICTED TO IMMEDIATE FAMILY MEMBERS
2.       NO GUESTS ARE PERMITTED TO PLAY AT THIS TIME
 
BASKETBALL COURT
As basketball is a contact sport, this court must remain closed at this time until further notice from the County and State.
 
PLAY STRUCTURES
At its September 30 meeting, the Board of Directors (based on County and State positions) voted to reopen the various play structures around the Ranch.  As soon as appropriate signage can be posted and the structures can be cleaned, they will be opened for use.  Please look for an eblast or on the community website for notice of this opening shortly.
 
 
 
OFFICE OPERATIONS
The Resident Support Center (7136 Club View Drive) and the Community Service Office (6892 Cloverhill Drive) will continue to remain closed for face-to-face operations.  Staff will continue to work, but transactions with staff should continue to be handled as follows:
·         If you have non-ACH assessments or other payments to make, please deposit them in the small mailboxes (one is white, the other black) just outside the Resident Support Center front door.  If you want a receipt, please note that request on the envelope or on a slip of paper attached to the check or money order, and we will mail it to you. THIS INCLUDES PAYMENTS FOR ANY VIOLATIONS…Please leave them in the Resident Support Center mailbox, not at the Community Service Office.
·         If you have any Modifications applications or related paperwork to drop off, please drop them in the white or black boxes noted above; these are checked on a very regular basis.  There will be telephonically held Modifications meetings, with the next one scheduled for October 22.  If you have any questions regarding a Modification that you are considering, please contact the office at (909) 425-3971 to discuss.
·         If you need to contact staff, please call the Resident Support Center at (909) 864-0215 or email: msa@easthighlandsranch.com or the Community Services Office at (909) 864-3190, email: cso@easthighlandsranch.com.  We are also available by text or fax.  Please call us for those text/fax contact points.  If a face-to-face meeting is determined to be absolutely necessary, an appointment can then be made as appropriate.
·         If you need an activities card, please call the office and we will arrange that for you.  Cards will be delivered to your door at 4 p.m. each day.  If you need a new photo, you can provide one via email.  If we need to take that photo for you, we will have to do that at a future point…this can be discussed with staff by phone.
 
EVENTS
All Ranch-sponsored events remain cancelled until further notice.
All private events scheduled for any Ranch facility or common area are cancelled or postponed until further notice.  If you still have such an event for which you have provided a deposit, please contact the Activities Department at (909) 425-3973 or email: activities@easthighlandsranch.com to either reschedule the event or to receive a refund.  This restriction will remain in place until the State and County governments authorize gatherings of 50 or more to occur again.
 
COMMITTEES
All committee meetings are currently being conducted telephonically at this time.  Financial Monitoring Committee meetings resumed on May 25, and are being held monthly on the last Monday of each month.  The Covenants Committee resumed its sessions on August 10, and will continue monthly on the second Monday of each month.  The Board of Directors open and executive meetings are held on the last Wednesday of each month (except November and December).  The next one is scheduled for Wednesday, October 28.  There will also be an annually held Strategic Plan Update session held by the Board on October 14.   
 
SOCIAL DISTANCING
For the protection of all, we have appreciated your efforts to maintain a 10-foot separation from our Community Service Officers, our inspectors and our contractors (i.e. landscapers and other workers) whose jobs require them to be on-site and outside.
 
We hope you understand and agree that these measures, in compliance with the State and local government guidelines, are necessary to protect the health and safety of all Ranch residents.  The current situation as noted above, represents the reopening of our facilities to the best extent we can under the current circumstances.  If we are all cautious and considerate in our behavior and actions in the use of our facilities and our interactions with others when using these facilities, there is an excellent chance that some of the conditions that are currently in place can be eased over a period of time. 
 
I am grateful for the continued support from our divisional office of the Management Trust in Palm Desert as well as our corporate office in Tustin.  As always, we remain committed to continue to do our very best for our members during this strange period in our history.  Please contact me if you have any questions or concerns.
 
Gary Leobold, CCAM®, CMCA, AMS | General Manager
East Highlands Ranch MHOA
Champion Employee Owner
The Management Trust
7136 Club View Drive • Highland, California 92346
P: (909) 864-0215 | F: (909) 864-0416  
 

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