It has now been a couple of weeks since we last posted a message on the website regarding the Covid-19 pandemic, and its effect on the Ranch. At that time, many aspects of the disease were unclear. Since then the actions and research of our county’s medical community has greatly advanced our understanding of this disease, if not as yet provided a cure.
For instance, we now know that social distancing, frequent handwashing, not touching our faces, and wearing masks are all major contributors to the reduction in the rate of spread of this virus. As a result, we continue to follow a course of action as stipulated through state and county recommendations, and will continue to follow them until otherwise recommended by these government entities. To date, our actions here at the Ranch are as follows:
· The Resident Support Center (7136 Club View Drive) and the Community Service Office (6892 Cloverhill Drive) remain closed for face-to-face operations. Staff continues to work as follows:
o If you have non-ACH assessments or other payments to make, please deposit them in the small white mailbox just outside the Resident Support Center front door. If you want a receipt, please note that request on the envelope or on a slip of paper attached to the check or money order, and we will mail it to you. THIS INCLUDES PAYMENTS FOR ANY VIOLATIONS…Please leave them in the Resident Support Center mailbox, not at the Community Service Office.
o If you have any Modifications applications or related paperwork to drop off, there is a box located just outside the front door of the Resident Support Center…please leave them there. There have been telephonically held Modifications meetings, and the next one, as of now, is planned for Thursday, May 7. These should continue based on our calendar of events. If you have modifications questions, please contact the office at (909) 864-0215 to discuss.
o If you need to contact staff generally, please call the Resident Support Center at (909) 864-0215 or email: msa@easthighlandsranch.com or the Community Services Office at (909) 864-3190, email: cso@easthighlandsranch.com. We are also available by text or fax. Please contact us using these methods. If a face-to-face meeting is determined to be absolutely necessary, an appointment can then be made as appropriate.
o If you need an access card, please call the office and we will arrange that for you. Cards will be delivered to your door at 4 p.m. each day. If you need a new photo, you can provide one via email. If we need to take that photo for you, we will have to do that at a future point…this can be discussed with staff by phone.
· The facilities (pools, spas, and the basketball court) have been closed for a while now based on state and county recommendations. Walking trails remain open, and residents are encouraged to use these areas following social distancing guidelines.
· All Ranch-sponsored events are cancelled until further notice.
· All private events scheduled for any Ranch facility or common area are now either cancelled or postponed up to May 20, depending on the arrangement made by the booking member with the Activities Department. All monies collected for events that are cancelled will be refunded. Please contact the Activities Department at (909) 425-3973 or email: activities@easthighlandsranch.com for further details, or if you have a booking. On April 29 at the Monthly Board Meeting it was decided that the ranch will continue to follow SB County guidelines.
· The tennis/pickleball courts will be reopened on Friday, May 1, residents must adhere to the county guidelines.
o Play only with members of your own household.
o In addition to washing your hands, clean and wipe down equipment such as your racket and water bottle before going to the court. Do not share rackets or other gear.
o Bring a full water bottle with you, so you can avoid touching tap or water fountain handles.
o Use new balls and a new grip, if possible.
o Avoid touching court gates, fences, benches, etc., whenever possible.
o Try to stay at least six feet from the other players and do not make physical contact with them (e.g., no handshakes or “high fives”).
o Immediately wash or sanitize your hands after playing.
o Leave the facility immediately after play.
· The pools, playgrounds, and basketball court will remain closed, per SB County guidelines. The Board may revisit the need to extended further out based on the progress of the virus and governmental recommendations at a telephonically scheduled Executive Meeting on May 20.
· As previously noted, for the protection of all, please continue maintain a least a six-foot separation from our Community Service Officers and our contractors (i.e. landscapers and other workers) whose jobs require them to be on-site and outside.
· Finally, there will be no Covenants Committee meetings during May.
The continuation of these measures is, in our opinion and based on the best professional information we have, in the best interests of all residents and staff, as we do not want to see any unnecessary proliferation of this disease in our community. We continue to have total support from our divisional office of the Management Trust in Palm Desert as well as our corporate office in Tustin, and we have to date been able to conduct all necessary business on behalf of the Ranch with minimal disruption. Please contact us with any questions or concerns that you may have as we move through this difficult time.
Gary Leobold, CCAM®, CMCA, AMS | General Manager
East Highlands Ranch MHOA
Champion Employee Owner
The Management Trust
7136 Club View Drive • Highland, California 92346
P: (909) 864-0215 | F: (909) 864-0416
