We continue to want all Ranch residents to remain healthy and as unaffected as possible while the Covid-19 risk remains a factor.  There have been recent updates to State and County guidelines, designed to move towards opening up commercial and community activities with conditions, and we are attempting to mirror these guidelines.  At its meeting on May 27, your Board of Directors, in consultation with legal counsel, on-site staff and our management company, took the following steps:

·         The Resident Support Center (7136 Club View Drive) and the Community Service Office (6892 Cloverhill Drive) will remain closed for face-to-face operations.  Staff will continue to work, but transactions with staff should continue to be handled as follows:

o   If you have non-ACH assessments or other payments to make, please deposit them in the small mailboxes (one is white, the other black) just outside the Resident Support Center front door.  If you want a receipt, please note that request on the envelope or on a slip of paper attached to the check or money order, and we will mail it to you. THIS INCLUDES PAYMENTS FOR ANY VIOLATIONS…Please leave them in the Resident Support Center mailbox, not at the Community Service Office.

o   If you have any Modifications applications or related paperwork to drop off, please drop them in the white or black boxes noted above; these are checked on a very regular basis.  There will be telephonically held Modifications meetings, with the next one scheduled for June 18.  If you have any questions regarding a Modification that you are considering, please contact the office at (909) 425-3971 to discuss.

o   If you need to contact staff, please call the Resident Support Center at (909) 864-0215 or email: msa@easthighlandsranch.com or the Community Services Office at (909) 864-3190, email: cso@easthighlandsranch.com.  We are also available by text or fax.  Please call us for those text/fax contact points.  If a face-to-face meeting is determined to be absolutely necessary, an appointment can then be made as appropriate.

o   If you need an activities card, please call the office and we will arrange that for you.  Cards will be delivered to your door at 4 p.m. each day.  If you need a new photo, you can provide one via email.  If we need to take that photo for you, we will have to do that at a future point…this can be discussed with staff by phone.

·         The Board of Directors held a special executive session on Wednesday, June 3.  At that meeting, it continued to review contract options presented two professional cleaning services, which would provide focused cleaning services at both pool areas on a seven day a week basis.  An option presented by ACME Janitorial Services of Redlands was selected.  Specific contract details have been worked out since then, and a contract has been signed.  This means that there will be professional cleaners at the pool areas from noon to 8 p.m. weekdays and 8 a.m. to 8 p.m. weekends.  There will be no pool monitors this pool season.

·         In line with current San Bernardino County Health Department guidelines, our pools and spas will reopen on Friday, June 12, with conditions.  Signs are posted at each pool entrance and on our bulletin boards, as well as on the website, listing these conditions.  These conditions include reduced hours of operations, a recommended maximum of 20 persons in the pools and 2 persons in the spas and wading pools at a time.  Furniture has been placed with social distancing in mind, and should not be moved from the locations marked on the pool deck beneath each piece.  No guests are allowed.  Care should be taken to comply with these conditions, as we don’t want to risk closures of these pools by County health officials.   

·         All playground structures will remain closed at this time, pending an appropriate directive from the County of San Bernardino and/or the State of California.

·         Tennis courts and pickleball courts have been opened for a few weeks now, and the walking trails were never closed.  Based on County guidance, the basketball court unfortunately must remain closed at this time.

·         All Ranch-sponsored events remain cancelled until further notice.

·         All private events scheduled for any Ranch facility or common area are cancelled or postponed until further notice.  If you still have such an event for which you have provided a deposit, please contact the Activities Department at (909) 425-3973 or email: activities@easthighlandsranch.com to either reschedule the event or to receive a refund.  This restriction will remain in place until the State and County governments authorize gatherings of 50 or more to occur again.

·         For the protection of all, we have appreciated your efforts to maintain a 10-foot separation from our Community Service Officers and our contractors (i.e. landscapers and other workers) whose jobs require them to be on site and outside.

·         Financial Monitoring Committee meetings have resumed telephonically as of May 25, and will again occur monthly on the last Monday of the month.  The Covenants Committee will resume its sessions on August 10, possibly telephonically depending on conditions at that time, and will continue monthly on the second Monday of each month.  The next Board of Directors meeting is scheduled, most likely telephonically, for Wednesday June 24.   

 

We hope you understand and agree that these measures, in compliance with the State and local government guidelines, are necessary to protect the health and safety of all Ranch residents.  On a positive note, the changes noted above, when compared with what we have had to do for the last three months, represent a positive move to reopen our facilities to the best extent we can under the current circumstances.  If we are all cautious and considerate in our behavior and actions in the use of our facilities and our interactions with others when using these facilities, there is an excellent chance that some of the conditions that are currently in place can be eased over a period of time. 

 

I am grateful for the continued support from our divisional office of the Management Trust in Palm Desert as well as our corporate office in Tustin.  As always, we remain committed to continue to do our very best for our members during this strange period in our history.  Please contact me if you have any questions or concerns.

 

Gary Leobold, CCAM®, CMCA, AMS | General Manager

East Highlands Ranch MHOA

Champion Employee Owner
The Management Trust
7136 Club View Drive • Highland, California 92346
P: (909) 864-0215 | F: (909) 864-0416